IBM @ HIMSS 2017 – Healthcare, AI, and Transparency

Last February, Ginni Rometty, CEO of IBM, gave the keynote address at the 2017 Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition. This annual event attracts over 40,000 individuals from around the word that are currently working professionals, clinicians, vendors, and executives within the healthcare IT industry. Taking place in Orlando, Florida, Rometty’s speech emphasized the values and transparency in cognitive computing, especially through utilizing IBM Watson.

“Every new era [comes] with amazing, inspiring dreams, but they also come with questions,” she said. “We have to take [those questions] seriously. When a new era comes, it’s our responsibility to guide that technology into the world in an ethical and a really enduring way.” – Rometty

But, what does that mean for individuals working in the healthcare industry? This industry generates a massive amount of data annually that is impossible for working professionals to absorb, analyze, and use in a short period of time. By applying cognitive computing and artificial intelligence, thousands of journal articles on specific treatments or injuries can be collectively analyzed and presented for next steps with a patient’s track within seconds.

Will this technology replace doctors, or cause some to lose jobs? Rometty comments saying that “this isn’t man versus machine. This is man and machine together.” Some jobs will change, there will be an honest impact, but these new jobs will require a new set of skills. These “new collar” jobs are the future, and Watson will be there to assist. There will be a level of transparency with how AI functions, its purposes, and the business model around it. Especially within healthcare, this technology needs to be very secure as it becomes more personalized.

Will this initiative pay off for IBM? Watson Health is one of the company’s main focuses at the moment. It can be seen as a moonshot idea that is either a gamble or the next big return for the 100+ year-old company. The attendance and attraction at HIMSS 2017 for IBM was very strong, but it may have been due to individual curiosity about the recent failed partnership between Watson Health and MD Anderson Cancer Center. Can Watson Health bring personalized healthcare on a global scale? Will it fully be able to utilize its cloud-based technology for vast amounts of data and accurately analyze medical information through its integrated artificial intelligence? Will the addition of Watson Health create these “new collar” jobs and benefit doctors, or will medical check-ups and treatments be conducted by machines? Only time will tell, and all interested eyes within the medical and healthcare IT industry are on IBM Watson Health.

-Gavin Noritsky



HIMSS 2017: IBM’s Ginni Rometty talks trust, values in a cognitive computing era

Keynote at Healthcare Information and Management Systems Society (HIMSS)

Ginni Rometty, CEO IBM

When is an Intrapreneur really an Entrepreneur?

Rodney Williams is a smart and ambitious man. You can come to this conclusion by just reading a list of what he’s accomplished in his career so far. Williams has four degrees under his belt, including an MBA from Howard University. A marketer from birth, as a kid he perused ads and commercials, always thinking about how products and services can truly serve people. He is a natural entrepreneur, even having started several business ventures as a student.

It was when he was at P&G, though, that Williams’ talents really shone. As a brand manager for Pampers, he accomplished quite a bit; by 27 he had three patents and nine wards for his work at P&G. Williams had done well with P&G, but his entrepreneurial spirit had never left him. During a brain storming sessione was having at work, Williams thought of an idea, that data could be sent by inaudible sound waves instead of Wi-Fi or Bluetooth.

Now Williams could have gone and tried to run with this opportunity inside of P&G. He even compliments them as the place he wanted to be as a brand manager, because, as he says, they “wrote the book for brand management.” He liked how they developed and brought products to market. Though Williams had the resources at P&G to commercialize products under well-known brands, he was always forging his own path when his ideas didn’t fit the traditional brand model or well understood product categories that P&G dominated.  So Williams, instead of continuing to be an intrepreneur, did his research and returned to the world of entrepreneurship.

Williams had decided to try to do this new enterprise on his own. What he did was reach out to a friend, Chris Ostoich, and they kicked the idea around. When the two had developed the idea a bit, they asked their engineer friend to see if it could be done. He told them it could but it would be tough, and to bring their idea to a startup competition SXSW. Here they got a lot of attention for their idea, including a lot of people and investors that wanted to be part of their new company, LISNR. It was then that Williams finally quit his job at P&G to fully develop this venture.

After doing my analysis on the articles I had read I reached out to Rodney William’s. I had asked him if my previous analysis was right, was he a champion at P&G? He said that I was right in what I thought. That he had a great idea and the culture wasn’t right at P&G and he had an idea that he wanted to keep completely to himself. Lastly, I asked if innovation was a key component in his new company. He said that “Innovation is a part of LISNR’s DNA it’s in our culture and will be how we succeed.” This statement wasn’t just interesting to see what he thought of innovation, but its place perhaps in LISNR’s success.

-Andrew Garwys


How to Live for 120 Years

“Every CEO talks about making his or her company more innovative, but for GE it’s a matter of survival. GE is a corporate mainstay, the only original stock left in the Dow Jones industrial index, which began tracking the performance of large public companies in 1896. It must succeed now in a world in which the only constant is change”.

– Boston Globe, April 17. 2017

As reported in this recent article by the Boston Globe, GE has successfully operated for over 120 years. But how have they managed to do this? The answer lies in the performance of a number of best practices and a willingness to change.

GE has long been an industrial exemplar in terms of technical and managerial best practices. It should not be surprising then that in this era of ever-quickening change they have continued to lead in this way. GE has long been distinguished for its internal employee development programs whether it’s helping employees continue their technical education with graduate work or placing them in leadership training programs to become more effective managers. This in itself is a best practice. Three more best practices, as identified by the Harvard Business Review, are “(1) resource allocation that nurtures future businesses, (2) faster-cycle product development, and (3) partnering with start-ups.” In terms of resource allocation, it can be tempting to funnel too much money to expand the current cash cow business, and while these must be adequately supported, it is equally if not more important to invest in future businesses that are just emerging. Today’s emerging ventures will be tomorrow’s cash cows. Related to this is achieving a fast product development cycle; that is, not only does GE invest in future businesses, but they consciously move quickly to develop them. For example, GE has worked extensively with Silicon Valley entrepreneur Eric Ries to implement “Agile” and “Lean” methodologies. Finally, GE is partnering with startups as part of an “open innovation” strategy in which startups provide novel business opportunities and capabilities and GE provides capital as well as 120 years’ worth of experience in launching new businesses.

One particular area where GE has invested for the future is in digital capabilities through the creation of its new GE Digital division in 2015. This story started with the emergence of big data analytics and the Internet of Things (IoT) as new, high potential technologies. GE recognized the implications for its business and the importance of leading this wave of technology. In fact, it is changing GE’s entire business model. Rather than its traditional “transactional” relationship with customers – in which GE sells a physical product and may provide some maintenance service – GE is shifting to an “expanded customer outcome” relationships in which IoT product integration can provide improved asset management for customers. In essence, GE has moved from selling hardware to selling a platform as a service (PaaS). This is a truly inspiring example of GE’s willing to change with the times; not only did they create product innovation and develop an entire new digital competency, but they innovated at the business model level, a huge shift for the company.

GE has spent the last 120 years continually growing by continually innovating. They have learned and now model a number of best practices, especially the ability and willingness to constantly change.

-Andrew Eagan

Sources and further reading:

Why do they like M&A?

Recently I saw an interesting news article, on, about a telecom company purchasing a drone company. The title of the story is “Verizon buys Skyward, a drone operations company.”

Here is an excerpt:

Forget about Yahoo for a minute. Verizon just announced it has acquired Skyward, a drone operations and management company based out of Portland, Oregon for an undisclosed amount. Verizon says Skyward will help developers and businesses better create and manage drones that also happen to utilize Verizon’s mobile network services and infrastructure.[1]

Why would a telecom company purchase a drone company? The fact is, Skyward could bring their drone operation management system to Verizon’s Internet of Thing portfolio. They could leverage their investment in mobile network infrastructure and by adding associated services. This purchase strengthens Verizon’s investments that will help them establish a position in the emerging Internet of Things area.

In 2016 $612.9 billion was spent in mergers and acquisitions within the global tech sector. The phenomenon of large companies acquiring small companies or startups is fierce. Verizon wants to acquire the drone company to expand their business. Google is one most the prolific acquirers in the technology field. Facebook uses its stock as an acquisition currency. Those big technology companies love to purchase startups. Deloitte’s 2016 Tech Report of M&A trends[2] indicates that 41% of the executives surveyed believed in expanding/diversifying products or services, and technology acquisitions is the most critical driver of M&A. Unlike IPOs, last year was active for tech startup M&A, and more and more tech-startup M&A activities are happening as M&A is one way forthe large established companies to access these new resources.

Why do big companies prefer to purchase startups rather than launch a new project?

I think there are several reasons:

  1. It’s time-consuming to launch a new project. Every project has a different mission. Sometimes company leaders just want to make a monetary investment rather than invest a huge amount of time and talent. Big companies are always facing fierce competition, and they will let the opportunities slip away if they don’t make decisions quickly.
  2. High uncertainty. Triumphs require a certain amount of luck, and that’s not always predictable or reproducible. Not every successful entrepreneur can ensure they could create a successful business again. Therefore, M&A is one way to manage the risk.
  3. They are targeting talent and resources. Startups have unique assets such as their team, market connections, and patents.
  4. Strategy considerations. Every company has competitors, no matter how big they are. Some competitors are obvious, direct and immediately threatening. Others are less clear, but they’re potential threats. Startups are potential threats, and they could engulf a big company’s market in the future or face acquisition by other competitors. Those problems can be solved by purchasing the threat when it is small.

External aquisitions solve problems better than internal projects, but there is a negative side of solely relying on acquisitions for new platforms of growth. The cultures of the two companies could easily clash. There will be increased administrative burden if they have different divisional structures. It’s always easier to working with internal projects because you’re already familiar with the organization and can put more resources on innovation. All divisions are integrated as a part of the organization and more efficient at focusing on innovation.

Every approach has its pros and cons. The strategy of innovation by acquisition could be a great catalyst, it could broaden your talent pool, be beneficial to R&D capabilities, but also could go wrong when not executed properly. For M&A, integrating the new group into the existing environment and focusing on innovation is the key. For internal innovation, one of the barriers is how to break through the organizational inertia and implement the new strategy. Companies should choose the right approach depending on the situation.

-Mark Li